Refund policy

14-day refund

If Seaworthy Pro or Agency isn't right for you, email support@dynamomaritime.com within 14 days of your first payment and we'll refund it in full. You don't need to give a reason. Your licence key stops working once the refund is made.

Cancelling

You can cancel at any time in the customer portal. Your plan keeps working until the end of the period you've already paid for, and you won't be charged again. We don't refund the rest of a period after the first 14 days, except where the law requires it or as described below.

Renewals

Subscriptions renew automatically. If a renewal goes through that you meant to cancel, email us within 7 days of the charge and we'll refund it.

If we let you down

If we stop offering a plan you've paid for, or a paid feature stops working and we can't fix it within a reasonable time, we'll refund the unused part of your subscription.

How refunds are paid

Polar, our merchant of record, processes refunds to your original payment method. They usually appear within 5 to 10 working days, depending on your bank.

Your legal rights

This policy is in addition to your rights under UK consumer law, not instead of them.